Terms and Conditions JayaKaya

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the jayakaya platform, including the website, mobile app, and all services provided by us. These Terms take effect from the date you first access our platform.

If you disagree with any part of these terms, you are required to stop using the jayakaya platform immediately. Continued use of our platform after any amendments to these terms constitutes your acceptance of those changes.

JayaKaya reserves the right to modify, add, or remove any part of these terms at any time without prior notice. However, we will endeavour to inform members of significant changes via email or in-platform notification.

2 Member Eligibility

To register and use jayakaya services, you must meet all of the following eligibility requirements:

• Be at least 18 years old or the legal age limit set in your region of residence, whichever is higher.
• Having full legal capacity to enter into this binding agreement.
• Not a citizen or resident of any jurisdiction that explicitly prohibits online gambling activities.
• Not currently subject to any gambling restriction or self-exclusion on any gambling platform.
• Registering in your own personal capacity, not on behalf of any business entity or third party.

3 Account Registration

Each player is only permitted to hold one account only at jayakaya. Holding more than one account ("multi-accounting") is a serious violation and may result in the termination of all associated accounts along with the forfeiture of all balances and wins.

During registration, you are required to provide accurate, complete, and current information including:

• Full name as shown on your official identification document (MyKad or passport).
• Accurate and valid date of birth.
• An active and accessible email address.
• Mobile phone number registered in your name.
• Valid bank account or e-Wallet details for withdrawal purposes.

A KYC (Know Your Customer) verification process may be required before your first withdrawal or when certain transaction thresholds are reached. You will be asked to submit valid identification documents upon request by our team. Failure to complete KYC within the specified timeframe may result in withdrawal delays.

4 Deposits & Withdrawals

JayaKaya accepts a wide range of payment methods to facilitate your transactions, including local bank transfers (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, MAE by Maybank, and available cryptocurrency options.

Deposit: All deposits are processed instantly once payment is confirmed by the system. Minimum and maximum deposit limits vary by payment method and are subject to change. Deposited funds that have entered the account cannot be reversed except for verified technical reasons confirmed by our team.

Withdrawal: e-Wallet withdrawals are processed instantly to within 30 minutes. Local bank transfers are completed within 5–30 minutes on business days. jayakaya does not charge any processing fees for standard withdrawals.

• Withdrawals may only be made to an account registered in your own name.
• JayaKaya reserves the right to request supporting documents before approving large withdrawals.
• If a deposit was made using a specific method, the first withdrawal may need to be processed through the same method.
• Withdrawals involving bonuses are subject to the rollover requirements stated in the bonus section.

5 Bonuses & Promotions

JayaKaya offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specific terms stated in each offer. The following general terms apply to all bonus types:

• Rollover Requirements: All deposit bonuses are subject to the rollover requirements stated in the respective offer before a withdrawal can be made.
• Validity Period: Each bonus has a set validity period. Bonuses that are unused or rollover requirements not completed within that period will expire automatically.
• One Active Bonus at a Time: Players may only activate one bonus at a time unless otherwise stated.
• Eligibility: Certain bonuses are available exclusively to new players, players meeting minimum deposit requirements, or members at specific VIP tiers.
• Bonus Abuse: JayaKaya reserves the right to cancel bonuses and forfeit winnings derived from bonuses if abuse or fraud is suspected.

JayaKaya reserves the right to modify, suspend, or terminate any promotion at any time. JayaKaya's decision regarding any bonus dispute is final and binding.

6 Game Rules

All games available at jayakaya are operated using a Random Number Generator (RNG) that has been audited and certified by independent international bodies. The Return to Player (RTP) percentage for each game is transparent and can be reviewed by members.

General rules applicable to all game categories:

• Game outcomes recorded by the system are final and cannot be disputed unless a material technical failure is proven.
• In the event of a technical disruption during an active game, jayakaya will attempt to restore the game to its last recorded state. If restoration is not possible, the bet will be refunded.
• Players are responsible for ensuring a stable internet connection while playing. jayakaya is not liable for any losses caused by connectivity issues on the player's end.
• The use of any automated software, bots, or unauthorized methods to play is strictly prohibited.

For Live Casino, players are required to observe proper game etiquette and show respect toward the dealer and fellow players. Any inappropriate conduct may result in being restricted from the relevant game table.

7 Player Responsibilities

As a jayakaya member, you bear full responsibility for all activity carried out through your account. This responsibility includes:

• Keeping your account username and password confidential. jayakaya will never ask for your password via email or any other platform.
• Ensuring all personal information in your profile is accurate and up to date.
• Be responsible for all transactions and gaming activities carried out through your account, including those made by third parties if you have shared account access.
• Complying with all local laws applicable to online gambling in your area of residence.
• Play within your financial means and make use of the responsible gaming tools we provide whenever needed.

8 Security & Privacy

JayaKaya uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Our security infrastructure is continuously monitored by our cybersecurity team to detect and prevent any threats.

The collection, use, and protection of your personal data is governed entirely by jayakaya's Privacy Policy, which forms part of these Terms. We comply with Malaysia's Personal Data Protection Act (PDPA) in all aspects of our data management.

JayaKaya will not sell, transfer, or disclose your personal data to third parties without your consent, except where required by law or for the purpose of investigating fraud and money laundering activities.

For full details on how we manage your data, please refer to Privacy Policy us.

9 Fraud & Prohibited Activities

JayaKaya has a zero-tolerance policy towards fraud and platform abuse. The following activities are strictly prohibited and may result in account termination and legal action:

• Using a credit card, bank account, or e-Wallet that does not belong to you to make a deposit.
• Filing chargebacks or payment disputes dishonestly after enjoying the platform's services.
• Colluding with other players to cheat the system or unlawfully exploit bonuses.
• Using automation software, bots, or any technical method to gain an unfair advantage.
• Opening multiple accounts to claim new member bonuses more than once.
• Any attempt to hack, damage, or disrupt the functionality of the jayakaya platform.

10 Account Termination

JayaKaya reserves the right to suspend or terminate any player's account at any time for reasons including but not limited to:

• Breach of any provision of these Terms and Conditions.
• Suspected or confirmed fraudulent activity or money laundering.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Requests from relevant authorities.
• Account inactivity for the period specified in our inactive account policy.

Players may also request account closure at any time by contacting our support team. Provided there are no active fraud restrictions or disputes, your net balance after deduction of any bonuses that have not met the rollover requirements will be returned via your registered payment method.

Players who have opted into self-exclusion through the responsible gaming program are not permitted to re-register a new account until the exclusion period ends. For more information, please refer to the Responsible Gaming us.

11 Limitation of Liability

To the extent permitted by applicable law, jayakaya and its affiliates, directors, employees, agents, and partners shall not be liable for:

• Any indirect, incidental, or consequential losses arising from the use of or inability to use our platform.
• Service disruptions caused by factors beyond our reasonable control, including natural disasters, internet infrastructure outages, or government actions.
• Losses arising from financial decisions you make based on information available on our platform.
• Unauthorised access to your account resulting from your own negligence in safeguarding your login credentials.

JayaKaya's maximum liability to you for any claim shall not exceed the total amount you have deposited in the 30 days preceding the event giving rise to that claim.

12 Terms Amendment

JayaKaya reserves the right to amend these Terms and Conditions at any time. Significant amendments will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, unless an immediate amendment is required for security or legal compliance reasons.

It is your responsibility to review this Terms and Conditions page periodically for any changes. Continued use of the JayaKaya platform after any amendments take effect will be deemed your acceptance of the revised terms.

If you disagree with any amendment, you have the right to terminate your account before the amendment takes effect by contacting our support team. The date these terms were last updated is 1 January 2026.